Return and Exchange Policy

At Almarina, we want you to enjoy every purchase. If you receive a product with an issue, we’ll be happy to assist you.

Return and Exchange Period

We accept return and exchange requests within 7 calendar days from the date you receive your order.

Eligible Returns and Exchanges

We accept requests under the following circumstances:

• The product arrives broken or damaged.

• The product has a defect.

• You wish to exchange an item for a different color, subject to availability.

To be eligible for a return or exchange, the item must be unused and in the same condition in which it was received.

Non-Eligible Items

We do not accept returns or exchanges for:

• Used items.

• Products damaged due to customer use or handling.

• Items returned solely because the customer changed their mind or no longer likes the product.

Refunds and Store Credit

Almarina does not offer monetary refunds.

Approved returns will be processed as store credit, which can be used toward future purchases at Almarina.

How to Request a Return or Exchange

To initiate a return or exchange, please contact our team within 7 days of receiving your order.

You can reach us through:

• Our official social media channels.

• WhatsApp: 787-381-7818

When contacting us, please provide your order number, a description of the issue, and photographs of the product, if applicable.

Our team will review your request and guide you through the next steps.